Use an app to download
In order to download an ebook from Amazon, you must use a specialized app. It is free. Amazon created it so that any device could be turned into a Kindle. That means that any tablet, smartphone, iPad, desktop or laptop is capable of reading Kindle books.
To download the ebook, use your Kindle app. If you do not have a Kindle app yet, get instructions for downloading the app here.
After the Kindle app has been installed, search for How to Serve Customers with Disabilities. Tap on Read Now.
Relax while it is being downloaded.
In September 2018 I could not download the app into my Mac desktop. Upon researching, I read that one of the apps works only in the United States. I hope this problem has been resolved. If not, you may have to download the book onto a different device.
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