Get our training manual to help your staff make disabled people feel included.
Ebook description
You may be trying to serve customers with
* Down syndrome,
* A wheelchair,
* Vision problems,
* Hearing problems,
* Dexterity issues,
* Memory problems
Or any of a wide variety of disability issues.
How to Serve Customers with Disabilities will help you make these customers feel more included. Often people with disabilities can feel marginalized. What you will learn in this training manual can help you make these people feel like returning to your business.
Sample Excerpts from Training Manual
People with vision loss
• Always introduce yourself & anyone with you.
• Describe the layout of the room.
• When helping the person sit down or walk to a destination, offer them your arm.
• Guide them slowly at their pace.
• Offer to hold or carry any packages they may have.
• Never leave the person on their own without an explanation.
• Always let guide dogs enter your business with the owner.
• Do not talk to, touch or feed a guide dog without the owner’s permission.
• For very short video demonstrations, I recommend the CNIB
website or call 1-800-563-2642.
(Editor’s note: The ebook has links to many pertinent websites including the CNIB website above.)
People with hearing loss
* Stay in their field of vision with your eyes at their eye level. Stand a little further back than normal so that they can see all of your gestures.
* Avoid chewing gum or covering your mouth. It could prevent them from reading your lips.
* Maintain eye contact to help communicate the tone & intention of your speech.
* Speak in your normal voice & tone so that your lip movements are not distorted. Increase the volume of your voice only if asked to do so. Speak more slowly if the person asks you to.
* Speak directly to the customer rather than to the friend accompanying them.
* Use gestures & visual cues. Pointing to, holding up items you’re talking about or mimicking actions can help to illustrate your words.
